• Bonus Case Study With Solution

    Confusing Instructions

    The following actual message was sent to bewildered faculty and staff members of a large institution. The message warns of the use of "skimmers," small imaging devices attached to ATM machines and gas pumps to steal credit card information. Criminals place a skimmer over the normal card reading slot and record your card's magnetic data. Although well-intentioned, the following warning from Detective Love (name changed) is in dire need of organization and revision.

    Your Task. Revise the message to include a proper set of instructions including an introduction, body, and conclusion.


     

    To:          Faculty and Staff Members
    From:      Michael Love <mlove@valleyviewpd.gov>
    Subject:   ATM Safety
    ____________________________________________________________________________

    Forgot to mention these prevention measures

     

    1. Try to use ATMs that you are familiar with
    2. Push pull the card slot and if it comes off, call 911. Skimmers are usually held on by double stick tape.
    3. When punching in your PIN, cover the numbers you are punching in with you opposite hand or a sheet of paper
    4. Gas pumps are also susceptible to skimming but usually the skimmer is inside so you cannot tell if a skimmer is present, so try to use a pump that is closest and in direct view of the attendance or go in and pay
    5. Check your statement ASAP

    Thank you for reading.

     

    Detective Michael Love

    Valley View Police Department

     


    Possible Solution

     

    To:          Faculty and Staff
    From:      Michael Love <mlove@valleyviewpd.gov>
    Subject:   Tips to Prevent Card Skimming at ATM Machines
    ____________________________________________________________________________

    Faculty and Staff,

     

    Card skimming occurs at ATM machines when small imaging devices capture your card number and are then used to commit identity fraud. The following tips will help protect you from card skimming at ATM machines:

    • Use ATMs in familiar locations.
    • Push and pull the card slot on the ATM machine. If it comes off, call 911. Skimmers are usually held on by double-stick tape.
    • Cover the number pad with your hand or a sheet of paper when entering your PIN.

    Gas pumps are also susceptible to skimming, but the skimmer is inside and cannot be seen. Therefore, use a pump in direct view of the attendant or go in to pay. Also remember to check your credit card statement regularly.

    Please be cautious when using ATM machines and alert the police if you notice anything suspicious.

     

    Detective Michael Love

    Valley View Police Department